Does the Emergency Response Center work 24/7? And when the alarm is triggered, do they actually engage local emergency services, or do they just start calling down the list of emergency contacts?

The Emergency Response Center operates 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. The center is comprised of three separate physical sites distributed throughout the country, all of which are staffed by individuals who are highly trained to answer distress calls. They have special tools to interface with local EMS, fire, police, etc.

When the SOS button is pushed or a fall is detected, the pendant establishes a call with the Emergency Response Center first. If for some reason they are not able to connect or communicate with your loved one, they will call the emergency contacts (most likely you or another designated caregiver.) You may also choose to have the Emergency Response Center automatically dispatch EMS if they cannot reach your loved one or any of the emergency contacts.